Storage Woodlands Terms and Conditions
These Terms and Conditions set out the basis on which Storage Woodlands provides removal, storage, and related services within the United Kingdom. By booking or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the person, firm or company who requests and purchases the services from Storage Woodlands.
Services means all removal, transport, packing, unpacking, loading, unloading, storage, and related services supplied by Storage Woodlands.
Goods means the items that are the subject of the Services.
Contract means the agreement between Storage Woodlands and the Customer for the supply of Services, incorporating these Terms and Conditions.
Storage Facility means any premises, depot, warehouse, or storage unit used by Storage Woodlands to store Goods.
2. Scope of Services
Storage Woodlands provides domestic and commercial removal services, storage services, and related activities such as packing, loading, transport, and unloading. The specific scope of Services will be set out in the quotation or booking confirmation provided to the Customer.
Any additional services requested by the Customer that are not listed in the original quotation may incur extra charges. These additional services will only be carried out with the Customer's consent, which may be verbal or written, and will be charged at Storage Woodlands standard rates at the time of delivery of services.
3. Booking Process and Quotations
All bookings are subject to availability and acceptance by Storage Woodlands. An enquiry or quotation does not constitute a confirmed booking.
To obtain a quotation, the Customer must provide accurate information, including but not limited to the collection and delivery addresses, access details, dates, nature and approximate volume of the Goods, and any special handling requirements. Quotations are based on the information supplied and on normal access conditions.
Storage Woodlands may conduct a survey, either in person or via remote means, to assess the volume and nature of the Goods and to confirm the quotation. If, at the time of service provision, the actual volume or nature of the Goods or access conditions differ significantly from those stated by the Customer, Storage Woodlands reserves the right to revise the quotation and apply additional charges.
A booking is confirmed only when the Customer has accepted the quotation, agreed to these Terms and Conditions, and when any required deposit or advance payment has been received by Storage Woodlands. Storage Woodlands will then issue a booking confirmation, which will set out the key details of the Services, including dates and charges.
4. Customer Responsibilities
The Customer is responsible for ensuring that:
The information supplied to Storage Woodlands is complete and accurate.
Suitable access is available at the collection and delivery points, including adequate parking and entry for vehicles. Any parking permits or permissions required must be arranged by the Customer unless expressly agreed otherwise.
All Goods are properly packed and prepared for transport or storage, unless packing services have been purchased from Storage Woodlands.
Any Goods left in wardrobes, drawers, or similar furniture are suitable to be transported in that manner and will not cause damage.
No prohibited, illegal, dangerous, or environmentally restricted items are included in the Goods. This includes but is not limited to explosives, flammable substances, chemicals, firearms, ammunition, perishable items, live animals, plants, and any hazardous materials.
The Customer must be present, or represented by an authorised person, at the collection and delivery addresses to direct the placement of Goods and to sign any relevant documentation, unless otherwise agreed in advance.
5. Payments and Charges
All charges are stated in pounds sterling and are inclusive or exclusive of any applicable taxes as specified in the quotation or invoice.
Unless otherwise stated in the quotation, payment terms are as follows:
For removal services, a deposit may be required at the time of booking, with the balance payable prior to commencement of the Services or on completion of the Services, as detailed in the booking confirmation.
For storage services, payments are typically due in advance for the agreed storage period. Ongoing storage charges may be billed weekly or monthly, and payment is due on or before the stated due date.
Storage Woodlands reserves the right to withhold or suspend Services where payment has not been received in accordance with the agreed terms. If payment is not made when due, Storage Woodlands may charge interest on the outstanding amount at a reasonable commercial rate until payment is received in full.
Any additional charges arising from variations in the Services, waiting time, access delays, or changes in the Customer's instructions will be billed at Storage Woodlands standard rates and must be paid in accordance with the payment terms specified on the invoice.
6. Cancellations and Changes
The Customer may request to cancel or amend the booking by providing notice to Storage Woodlands. The following cancellation charges may apply unless otherwise stated in the quotation or booking confirmation:
If the Customer cancels more than a specified number of working days before the agreed service date, a reduced or no cancellation fee may apply, subject to any non-refundable costs already incurred by Storage Woodlands.
If the Customer cancels on shorter notice, Storage Woodlands may charge a percentage of the quoted price to cover administrative, staffing, and scheduling costs. This percentage will be reasonable and proportionate to the notice given and the nature of the Services.
Where the Customer wishes to change the date or scope of the Services, Storage Woodlands will make reasonable efforts to accommodate the change, subject to availability and any adjustment to the charges. If Storage Woodlands is unable to accommodate the change, the original booking will be treated in accordance with the applicable cancellation terms.
Storage Woodlands reserves the right to cancel or reschedule Services in cases of force majeure, severe weather, industrial action, vehicle breakdown, or other circumstances beyond its reasonable control. In such cases, Storage Woodlands will notify the Customer as soon as reasonably practicable and will either reschedule the Services or refund any payments received for Services not yet provided, without further liability.
7. Storage Terms
Where storage is provided, the following additional terms apply:
Goods will be stored at a Storage Facility selected by Storage Woodlands. The specific location of the Goods within the facility is at the discretion of Storage Woodlands.
The Customer may not access the Storage Facility without prior arrangement. Any permitted access may be subject to reasonable notice requirements, supervision and handling charges.
Storage charges will continue to accrue until all Goods are removed from storage and all outstanding charges are paid in full. Storage Woodlands may exercise a lien over the Goods for any unpaid charges.
If amounts due remain unpaid for a prolonged period, and after reasonable notice, Storage Woodlands may sell or otherwise dispose of some or all of the Goods in order to recover unpaid charges and reasonable costs of sale or disposal. Any surplus proceeds, after deduction of costs, will be held for the Customer.
8. Liability and Limitations
Storage Woodlands will exercise reasonable care and skill in the performance of the Services. However, liability is subject to the limitations set out in this section.
Storage Woodlands will not be liable for loss or damage to Goods unless it is caused by the negligence or breach of duty of Storage Woodlands, its employees or agents. The burden of proof in establishing negligence rests with the Customer.
In any event, Storage Woodlands total liability for loss or damage arising from a single incident or series of connected incidents will not exceed a reasonable limit, having regard to the value of the Goods and the charges paid for the Services, unless a higher limit is agreed in writing and an additional charge may be payable for such extended liability or insurance.
Storage Woodlands will not be liable for:
Loss or damage arising from inherent defects, natural deterioration, or pre-existing damage of the Goods.
Loss of consequential or indirect loss, including but not limited to loss of profit, loss of business, loss of revenue, or loss of opportunity.
Loss or damage arising from inaccurate information, insufficient packing where packing was not provided by Storage Woodlands, or Customer actions or omissions.
Delays in transit or storage access caused by factors beyond its reasonable control, such as traffic conditions, road closures, weather, or third party actions.
The Customer is encouraged to ensure that adequate insurance cover is in place for the full value of the Goods. Storage Woodlands may offer or arrange transit or storage insurance under separate terms, subject to eligibility and acceptance by the relevant insurer.
9. Customer Indemnity
The Customer agrees to indemnify and keep indemnified Storage Woodlands against all losses, liabilities, claims, damages, and reasonable costs arising from:
The inclusion of prohibited, illegal, or dangerous items within the Goods.
Any breach by the Customer of these Terms and Conditions.
Any loss or damage caused by the Customer, their agents, or representatives to Storage Woodlands property, vehicles, or employees.
10. Waste Regulations and Prohibited Items
Storage Woodlands operates in compliance with applicable waste management and environmental regulations within the United Kingdom. The Customer must not request or permit Storage Woodlands to dispose of any waste or items in a manner that would contravene such regulations.
Storage Woodlands will not carry, store, or dispose of:
Hazardous or controlled waste, including but not limited to asbestos, chemicals, solvents, oils, gas cylinders, and clinical waste.
Prohibited materials under local or national waste and environmental laws.
Items that may cause pollution, contamination, or pose health and safety risks.
Where Storage Woodlands agrees to remove unwanted items on the Customer's behalf, such removal will be carried out in line with applicable regulations, and any charges for the lawful disposal of items will be included in the quotation or charged separately. The Customer remains responsible for ensuring that any items presented for disposal are accurately described and suitable for lawful disposal through the agreed channels.
If prohibited, dangerous, or unsuitable items are discovered, Storage Woodlands may refuse to handle them, require their removal by the Customer, or arrange for their safe disposal at the Customer's cost where legally permissible.
11. Access, Parking and Property Damage
The Customer must ensure that suitable access and parking are available for Storage Woodlands vehicles at all relevant locations. Where parking charges, permits, tolls, or congestion charges apply, these may be payable by the Customer unless otherwise agreed.
Storage Woodlands will take reasonable care to avoid damage to property during the provision of Services. However, the Customer must protect floors, walls, fixtures, and fittings where necessary, especially in confined or delicate areas. Storage Woodlands is not responsible for damage where the Customer has insisted that items be moved in a manner or through an access route which Storage Woodlands has indicated may cause damage.
12. Complaints and Claims
If the Customer wishes to make a complaint or claim relating to the Services or any loss or damage, they must notify Storage Woodlands as soon as reasonably practicable and provide full details in writing within a reasonable period from the date of service delivery or discovery of the issue.
The Customer must provide evidence of any alleged loss or damage, including photographs, descriptions, and proof of value where relevant. Storage Woodlands will investigate the complaint or claim and respond within a reasonable timeframe.
Failure to notify Storage Woodlands within a reasonable period may prejudice the investigation and assessment of the claim and may affect any compensation that may be payable, subject always to applicable law.
13. Data Protection and Privacy
Storage Woodlands will handle personal data in accordance with applicable data protection laws in the United Kingdom. Personal data collected in connection with the Services will be used only for the purposes of administration, performance of the Contract, customer service, and legal compliance.
Personal data will be stored securely and retained only for as long as necessary for the purposes for which it was collected or as required by law. Customers may have rights of access, correction, or deletion in relation to their personal data under applicable data protection laws.
14. Variations to These Terms
Storage Woodlands may amend these Terms and Conditions from time to time. Any changes will apply to new bookings made after the date the revised terms are published or otherwise notified to the Customer. The version in force at the time of booking will govern the Contract for that booking, unless a later version is expressly agreed in writing by both parties.
15. Severability
If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable by a court or competent authority, that provision will be severed from the remaining provisions, which will continue in full force and effect.
16. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, are governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Contract, or the Services.
17. Entire Agreement
These Terms and Conditions, together with the quotation and booking confirmation, constitute the entire agreement between Storage Woodlands and the Customer in relation to the Services. They supersede any prior understandings, agreements, or representations, whether oral or written, relating to the subject matter.
No variation of the Contract will be binding unless made in writing and agreed by an authorised representative of Storage Woodlands and the Customer.
18. Third Party Rights
No person other than Storage Woodlands and the Customer has any rights under the Contract or these Terms and Conditions. The Contracts will not confer any rights on any third party under applicable third party rights legislation, except where expressly stated otherwise.
